Customer Service Representative

San Jose, CA
Full Time
Experienced
Customer Service Representative

Hamamatsu, one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Customer Service Representative in the San Jose, CA area. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology.

Responsibilities include:
 
  • Process (enter) new orders that have multiple steps into our computer system, create sales agreements and release orders based on customers' forecast and demand, maintain and enhance relationships with all customers, purchasing personnel/buyers and production personnel, collaborate with Sales, Technical and Marketing staff  to ensure orders for key and regional customers are ready to be processed, i.e. annual pricing, currency (orders may be in yen) need to be accurate.  Monitor and maintain customers' open order reports and adjust delivery schedules accordingly, access customers' website to analyze demand for product,  prompt customers to re-order due to inventory levels/lead times and update order per contract as needed per customers' requests.
  • Coordinate and communicate pertinent information regarding orders, contracts, forecasting, payments and deliveries via email, phone, fax, CMS and formal meetings with customers.
  • Distribute orders, handle return authorization requests, obtain and manage export/compliance documentation then review and enter information on orders, create prospects and update customer master with changes, review orders to ensure they are accurate and may convert journal (draft) orders to sales orders for components and systems products.
  • Communicate opportunities for improvement to management and participate, document, communicate and train on projects as needed.
  • Communication, prioritization, follow-up skills and order management skills are key to successfully handling and completing these tasks.

Required Qualifications:
 
  • High School Diploma or equivalent
  • Experience in D365 and SAP
  • Computer literacy – intermediate level
  • Intermediate Excel, PowerPoint, Word
  • Problem solving skills
  • Experience managing customer expectations
  • Experience communicating professionally with customers (verbal, written, in person)
  • 2 years Customer Service Experience
  • Experience in organizing and prioritizing multiple competing priorities

Preferred Qualifications:
 
  • Microsoft based system - ERP, CRM, Email-intermediate level
  • 2 + year college degree
  • Sales and/or Marketing experience
  • Lotus Notes

Benefits

Hamamatsu offers a competitive salary and excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.
 

This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).

Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 908-231-0960 or by email at hc_hr_inquiries@hamamatsu.com . Please include your contact information and specific details about your required accommodation to support you during the job application process. Messages left for other purposes, such as not being able to get into the careers website, following up on an application, or other non-disability related technical issues will not receive a response.

It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.

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