Customer Service Returns Associate

Bridgewater, NJ
Full Time
Experienced
Customer Service Returns Associate

Hamamatsu, one of the world’s largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Customer Service Returns Associate in the Bridgewater, NJ area. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu’s mission is to improve the welfare of society through the advancement of photonics technology.

Responsibilities include:
 
  • Manage entire Return Authorization process utilizing our computer systems.
  • Research Return Authorization issues internally across departments (Sales and Accounting)
  • Movements of goods between customers, company and parent company and communication with Logistics department

Required Qualifications:
 
  • High School Diploma or equivalent
  • Computer literacy – intermediate level
  • Intermediate MS Excel, PowerPoint, Word
  • Experience in D365 and SAP
  • Experience communicating professionally with customers; verbal and written.
  • Detail oriented
  • Experience in organizing and prioritizing multiple competing priorities.

Preferred Qualifications:
 
  • Microsoft based system - ERP, CRM, Email-intermediate level.
  • 2 + year college degree
  • Lotus Notes
  • Similar work-related experience

Benefits

Hamamatsu offers a competitive salary and excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.
 

This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).

Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 908-231-0960 or by email at hc_hr_inquiries@hamamatsu.com . Please include your contact information and specific details about your required accommodation to support you during the job application process. Messages left for other purposes, such as not being able to get into the careers website, following up on an application, or other non-disability related technical issues will not receive a response.

It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.

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